Contact

We're here to help

Questions about your account, a partnership idea, or something we should know about — pick the right channel below and we'll take it from there.

General enquiries

Anything about ECardPay, our products or working with us that doesn't fit elsewhere.

Help with your account, cards or payments. In-app support is the fastest route and is available to signed-in customers.

Regulatory matters, due-diligence requests and partnership proposals from institutions.

Questions about your personal data, or requests to access, correct or delete it.

We aim to respond to every message within one business day. Complex matters may take longer, but we'll always tell you where things stand.

If something has gone wrong and you'd like to raise a formal complaint, it will be handled under our Complaints Policy.

Before you write

Check the in-app help centre first — many questions are answered there instantly.
Include the email address on your ECardPay account so we can find you quickly.
Never share passwords or one-time codes. Our team will never ask for them — anyone who does is not us.